Beyond Moving and Transportation LLC

DO NOT USE THIS COMPANY! Two weeks after I scheduled and paid for half of the move, my husband unexpectedly died. As a result myself and our 4 children were no longer moving. At this time there was still 2.5 months before the move was scheduled to take place, other than the over-the-phone estimate no work had been done on behalf of the company. They refused to refund any of the $4,000 I paid. The only thing they could offer me was for the money to be used toward a future move…. However that was only the case if I decided to move to the exact location they originally quoted me for. Any other move and I would have to first pay the balance of the move that never happened. I am dumbfounded at the level of greed, and lack of compassion for their customers. I highly advise you do not use them! Companies like this should be exposed for taking advantage of customers. I would hate for anyone else to fall victim to them.

Move size: 4+ Bedroom Home Service cost: $8000

This company was hired by a moving broker for us. They showed up a day and a half late. We weren't able to meet them b/c we were due in another city. My elderly mother met them. The movers refused to wear masks, so she had to sit outside. They called to ask me to have her sign an insurance form. I said that was fine. They were lying to both of us, they were having her sign a contract. During their loading of out things, they managed to break a copper water line to the fridge, and break a giant window in our upstairs bedroom. They hired some other local team from some uhaul website to help with the packing.After they loaded everything,they called to tell me it would five to ten days and there were overage fees. Accept it or they would put my stuff out on the curb. After constant arguments, fights, and threats, they finally showed up with our stuff fourteen days after they packed it. Upon arriving, they told me I had signed a contract stating I would give them cash. I told them I had no idea what they were talking about. They produced a contract they had my heat exhausted and elderly mother sign under the guise of an insurance enrollment form. They threatened to take my things, charge me hourly rates, and over night fees. I was able to find a place to get money orders. Before they started unloading, they tried to force me to sign something saying all of our things were fine and had arrived. I refused. They finally start unloading the truck.. after they finished they tried to get me to sign the form again, but they hadn't taken the wrapping off anything. I refused and told them to get out of my house. I unwrapped everything and there was TONS of damage! Like every single piece of furniture was damaged. I was told open things and soil wouldn't be packed.. but they sure were, and they packed things like glass decorations with loose soil, and electronics. It made no sense. Half the boxes were only a 1/3rd of the way filled which explained the overages. Stay away from these folks!

Move size: 3 Bedroom Home Service cost: $5700

Beyond Moving was contracted to move a limited amount of furniture and belongings from Virginia to California. We took out full replacement insurance for an extra cost. The belongings were picked up in May 2021. They were delivered (late) in mid-July 2021. Two items (an antique lamp and antique sewing machine) were missing from the delivery. The Household Goods Descriptive Inventory acknowledges these items were not delivered and will be shipped within 5 days. Several items were damaged as well including an antique slate mantel clock (this was destroyed). All items damaged or lost were recently inherited from my mother-in-law who died of COVID-19 in Virginia in February 2021. These items were selected for their importance and sentimental value to ship to our home in California. Beyond Moving (Shannon and Jose) was initially responsive to our attempts to have missing items located and delivered but they now ignore our calls and/or do not return them as promised. We filed a claim as they instructed and waited weeks to get a reply. When one finally came the offer was based on weight despite the fact that we indicated we had full replacement insurance. Shannon said she would take care of it and call us back but nothing ever happened and they are unresponsive to our calls or make up excuses why nothing is happening to resolve these problems. Shame on them.

Move size: Partial Move Service cost: $2300

This was the moving company used by the moving brokerage I had my original contract with. It was a horrible experience. The pickup showed up at 8 pm when they were supposed to get between 9 and 12 that morning. But that wasn't really much of an issue compared to the rest. I knew it would take a while to get my stuff because I was moving cross country. However there was minimal communication and everytime I called it went to voicemail and the mailbox was full. I then notified them in advance that I had a work trip and to let me know if I needed to cancel. They said they would work around those three days....I called everyday before my trip with barely any update. They then told me it would be delivered that weekend. I was gone Wednesday to Friday. I leave the airport in the city where my work trip was to get a call saying my stuff would be delivered that day. After going through the chaos of getting someone to be there for the move in, I was charged an extra $300 for my apartment being on the 6th floor even though there was an elevator. The mover was extremely condescending and rude to me on the phone Lastly I got home to find many pieces missing including my TV, artwork, clothes and a bookcase. Also my couch that they were supposed to cover was covered in dirt. Please be careful if you hire this company and get REAL insurance.

Move size: 1 Bedroom Home Service cost: $3500

The worst experience I have ever had. I would give zero stars if I could. First, they kept delaying the pick up date.

Then, almost half of my furniture never arrived. Literally half of the furnitures that arrived were either broken or damaged. It is almost impossible to reach out to any person to talk to. If by any chance you can reach out to anyone after tons of calls,emails,text messages and voicemails they never follow up with you.

I filed a claim (with pictures of all broken/damaged items) to be compensated for thousand dollars worth of furniture and they agreed to pay 69$!!!

They are a joke, avoid this unprofessional company/people at all costs.

Move size: 2 Bedroom Home Service cost: $3200

DO NOT BOOK THIS COMPANY!!

This is by far the WORST moving company I have ever come across. Having moved multiple times across the country, I've had my share of moving woes but they took the cake.

1. They have different company names which I picked up on after multiple unanswered phone calls and some quick googling (Beyond movers, Best choice movers etc) which I imagine is to keep customers from finding out too much about them.

2. It has been 3 WEEKS from my delivery date (NC->Texas) and I still dont have my belongings! Another quick research into the business and you realize they dont actually have the capabilities to make such moves (only 2 trucks and 1, maybe 2 drivers) so they knowingly collect your money with no intension of moving your things until they can hire out a different company to actually do the move which they never tell you. My driver arrived 3 hours late and had to go call one of his friends to help him move because he couldnt actually move my things. I have now been waiting close to a month past my delivery date. Some prior customers were waiting MONTHS for their belongings.

3. Once they collect their money prior to the move, they STOP ANSWERING THEIR PHONES. They keep calling you to collect their money but after that? Nothing!

4. There are so many hidden costs they never actually communicate with you. I have already paid about $3000 more from my initial estimate just from hidden fees.

All in all this company is a fraud and that's putting it lightly. One star is far too generous for what they actually deserve. If you have the misfortune of coming across them, my advice is to stay away.

Other names and addresses/phone numbers they use that I know so far:

Best choice movers; beyond moving and transportation

Address: 6300 old roberts rd, suite 1A Benson, NC 27504.

Numbers: 919 866 8697; (888) 950 5422.

Once I actually have my things (fingers crossed) I'll give a more complete review but DO NOT BOOK THIS COMPANY!!!

Move size: 2 Bedroom Home Service cost: $6000